Terms & Conditions



2 Deanway Technology Centre

Wilmslow Road



company nr 10565413

1. The company's catalogues, price list and other advertising matter shall not form any part of any contract between buyer and company. Any price quotation by the company or its agents or employees shall be deemed to be for the purpose of information only and shall not constitute an offer to sell.

2. Unless otherwise stated in writing all prices quoted are exclusive of vat. Quotations are Valid for 30 days from issue date.

3. The company must be notified by e-mail or fax within 48 hours of delivery of any claims by the buyer of any shortage or damage to goods in transit. Risk in respect of the goods passes to the buyer from the moment of delivery.

4. Shading is an inherent quality of decorative stone cladding and the buyer must order the correct quantity for its requirements as the company cannot guarantee against crazing or shade variation.

5. As the number of tiles per square yard and a square meter is nominal the buyer will be responsible for ensuring sufficient quantity of tiles are ordered to cover the required area. We recommend that you add an additional 10% to cover waste and cuts.

6. Cancelled orders will incur collection and transport charges. We try to get your orders to you as quickly as possible and subject to stock and timings endeavour to get orders packed and despatched the day the order arrives with us. If you cancel after your order is on the lorry there may be a charge to you for canceling the order to cover our expense in returning the pallet to the warehouse for resale.

7. Orders are accepted and promises for delivery given conditionally upon our being able to secure the necessary material, and without responsibility for delays arising through risks and uncertainties of manufacture, strike, accidents, or other causes beyond our control. Some of the products can not be delivered due to size of it and will be for collection at Coventry or Grindley  warehouse please contact us for details (this is clearly stated at  products description)

8. All invoices will be dated the month the goods are dispatched from the factory or our warehouse, all amounts are strictly net. Extension of credit cannot be allowed.

9. In the event the payment is not made by the date, we reserve the right to recover from the buyer interest at the rate of 5% above the Bank of England base rate in existence at the time. Interest shall be payable from the original due date until the payment is made.

10.Failure to comply with the terms of payment will become payable forthwith, including any applicable interest.

11. The supply of goods does not mean that they are suitable for a specific installation. We can only be held responsible for any failure on the products supplied by us, to the extent that the manufacturer of such products is prepared to guarantee the same. No stone cladding, natural stone, brick slips, wood panels ( plaster or concrete ) are guaranteed against crazing.

12. Prices are subject to alteration without notice.

13. The company cannot, under any circumstances entertain any financial demands from the customer for late or incorrect delivery. As a company, we always recommend that you never book a tiler/fitter until you have the products delivered.

14. Our products will be shrink wrapped on a pallet and delivered to the ground level edge of your property. The driver will not be able to assist getting the tiles into your property due to insurance purposes. Orders under 20kg weight will be delivered by a parcel courier.

15. The cost of a sample brick slip, Natural Stone cladding is £2.99 (+ delivery cost) or free for new registered customers, which will come in half or quarter of the size of product. Only two samples are allowed for free delivery and sample order.  Please consult our sales support team if you require a sample. We do not provide wood panels samples due to its size

16. We expect returned our products in a re-saleable condition. Therefore we recommend that you put the product back on the pallet they were delivered on, and securely fasten the tiles so they are not able to move around. It is always helpful in the event that damage may be caused in transit to take a couple of photographs before they are wrapped and when they are wrapped before they are collected. Because of batching issues etc, we can only accept returns within 14 days of the product being delivered.

17. We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific unauthorized actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

18. Facebook discounts and offers valid for 1 week from post publication or till date shown in post. Customers who like / share our page will recieve discount code after contact with our customer service. Only one offer can be applied at the time. Offers do not include postage costs.

19. Free delivery facebook offers : Please apply offer code at the check out to enjoy free delivery.  Customers who chose free delivery offer agree with dispatch time up to 30 working days. Offers valid for 3 weeks from post publication or till date shown in post.

offers exclude :Highlands and Scottish Islands , Nothern Ireland, Jersey

20. Free samples Facebook offer - If you register as new customer you be eligible for free sample included free delivery by Royal mail. We can sent for free up to two samples. If you need more please contact customer service. Offer valid for 20.1.2018. After recieve sample we may contact you to hear feedback about it. You can opt out from contact list at any time contacting customer service.