Delivery & Returns

Brick slips and Natural stone cladding / tiles, wood panels will be shrink wrapped on a pallet and delivered to the ground level edge of your property (curb side). The driver will NOT be able to assist getting the goods into your property due to insurance purposes.

Please note: We use Palletways Premium delivery service ( Next day by 17.00 not guaranteed) – We work closely with our third party delivery company to provide the best possible delivery service for our customers at a reasonable cost, although please remember they are not fully under our control. We do strongly recommend that you should order your tiles well in advance of your planned installation date and we will not under any circumstance be held liable for financial losses resulting from late or incorrect deliveries.

All of our deliveries go via a third party haulier, operating a hub system.

Most of our deliveries are made on pallets and these will always be delivered “kerbside”.This means your tiles will be left secured to the pallet at the nearest external location to the property which has a flat hard surface leading from the delivery vehicle.

They are generally delivered on 18 tonne lorry with a tail lift, and offloaded using a pallet pump truck, unless you stipulate that there is a forklift truck on site. Please be aware the delivery is made by a third party delivery company and the driver will not be able to assist in unloading the pallet or helping to bring the goods inside your property. They will not enter the premises for insurance purposes.

Some tile boxes weigh in excess of 20kg each and we recommend ensuring you have arranged help on the day of delivery if you need it.

Please make sure that the delivery site has no access restrictions for this size lorry or limitations on weight to the site, ie road weight restrictions and bridges. Please be aware that the outer dimensions are not the same for every lorry as stone are a heavy product they must be delivered with a hydraulic vehicle that has a high roof and cannot reverse into a drive.

A tail lift and pump truck is used to off load the pallets. A flat, hard surface is required in order to do this. Other obstacles such as over-hanging branches, other cars etc must also be considered. Any surface such as grass, shingle, cobbles etc will prevent off-loading. Slopes and high curbs may also cause issues.

The delivery will take place on a specified day, but unfortunately we cannot supply a time for delivery. We do ask that they call the contact on site half an hour before delivery, so if this is helpful, please provide a name and number as appropriate on your purchase order. This is not a guaranteed service however, so there will need to be somebody on site to receive the goods.

On arrival of the pallet, please make sure that all goods are in tact. If you see any potential or actual damages, or the packaging is not in tact, please mark ‘Damaged’ on the delivery note , take picture if possible and contact us straight away. This enables us to start damage claim process.

Please be aware that if the hauliers are not able to deliver, or the information supplied is not correct and delivery is ultimately not made, the pallet will be withdrawn and a re-delivery charge will incurred before the pallet is brought back to site.

SAMPLES:

When ordering Tiles / brick slips / Natural stone cladding, stone cladding samples, you will receive a small cut sample either 10cm x 10cm or 15cm x 15cm or full stone cladding or brick slip as in product specification.

We hope that you will be pleased with the stone cladding that you have bought from GP PROTECH LIMITED on our website decor.gp-protech.co.uk.

RETURNS:

You can return products within 14 days from date of delivery except products purchase on special order or trade sale.

If you wish to return any goods to us, it must be returned to us in re-saleable condition, in its full original carton/box and the range is still for sale via our website.

There will be a restocking charge of 10% of the goods returned. If you require GP Protech to arrange the collection of brick slips, Natural stone, stone cladding to be returned, the cost of haulage will also be deducted from the total refund (these costs can all be agreed before deciding if you want to return your brick slips, Natural stone , split face or Stone cladding).

If the goods are not in a re-saleable condition when they arrive back with us, GP PROTECH LIMITED reserve the right to amend the amount of the refund based on the value of re-saleable goods.

If you decide to return an entire order, costs will need to be deducted for the delivery, and the return costs.

DISPATCH TIME:

We usually dispatch products within 2 to 14 working days from purchase day. Some products are available for next day delivery. We will inform you about estimated dispatch day by sending email, alternatively you can contact us using contact form to check availability before place an order.

We can not take responsibility for delivery time when it is not depending on us. That is why do not book any tiler or fitter before products arrive to your site.

RECEIVING GOODS:

Please make sure you check condition of products before sign delivery collection and make note on delivery note if you will see signs of damage. Take pictures if possible and inform us immediately.

ADDITIONAL CHARGES:

For delivery to Scotland, Northern Ireland, Channel Islands, Isles of Man, Isles of Wright please contact customer service due to additional cost may apply.

Please be aware that if the hauliers are not able to deliver, or the information supplied is not correct and delivery is ultimately not made, the pallet will be withdrawn and a re-delivery charge will incurred before the pallet is brought back to site.


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