1. Business to Customer returns policy
If you wish to return any goods to us, it must be returned to us in re-saleable condition, in its full original carton/box and the range is still for sale via our website.
There will be a restocking charge of 10% of the goods returned. If you require GP PROTECH LIMITED to arrange the collection of product to be returned, the cost of haulage will also be deducted from the total refund (these costs can all be agreed before deciding if you want to return your goods).
If the goods are not in a re-saleable condition when they arrive back with us, GP PROTECH LIMITED reserve the right to amend the amount of the refund based on the value of re-saleable goods.
If you decide to return an entire order, costs will need to be deducted for the delivery, and the return costs.
We only accept returns within 14 days from delivery date.
2. Business to Business Return Policy
(a)Refunds may occasionally be offered at the discretion of the company.
(b)GP Protech Limited for business purchases, credit of the full price paid less any shipping costs and less a 25% restocking charge will be paid for returns of standard stock items only if notified within 48 hours via email or fax. Returned goods must be unused, in their existing packaging, undamaged and sent
(c) returns of products on special orders or Trade sale are not accepted.